Best in Class for Protection!

Frequently Asked Questions

Where can I take my vehicle for repairs?

You can take your vehicle to any licensed repair facility. If you need help finding a licensed repair facility in your area, please call us and a customer service agent will be happy to assist you.

What if I sustain vehicle damage as a result of an accident?

Our policies are for the breakdown of parts only and will not cover any breakdowns relating to an automobile accident. Please contact your insurance company if you are involved in automobile accident.

Where can I find a Marathon Repair Partner such as Aamco or Tuffy's?

Visit our repair partner network page by clicking here.

What is covered under my policy?

The booklet that was mailed to you tells you exactly what is covered under the policy. Every policy has a section called Terms & Conditions that explicitly details the policies' covered components. Our adjustors render their claim decisions based on the booklet you received. If you have any questions about your policy, please call us and a customer service agent will be happy to assist you.

How are the repairs paid for?

We pay the repair facility by a corporate credit card as soon as we receive a copy of the finished repair order. We have found that repair facilities prefer payment by credit card because they receive payment immediately instead of waiting for a reimbursement check to arrive by mail.

Where can I locate my contract/agreement number?

Our representatives can access your policy by using the contract/agreement number. The contract/agreement number is located on the declaration page of your policy in the top right hand corner. You will also find the contract/agreement number on the card that was received with the policy. If you can't find your contract/agreement number, we can look up your policy using last name or VIN.

What if the repair facility does not want to accept the policy?

On rare occasions customers have encountered smaller, independent repair facilities who do not want to accept the policy. We have found that this is typically a result of the repair facility not knowing we pay for finished repairs by corporate credit card over the phone; they are incorrectly thinking they will have to wait for a check from a company they do not know. If after explaining this to the repair facility and the repair facility chooses not to accept the policy, then give us a call — we would be glad to help. If you call us, we can help you find another repair facility, we can agree to reimburse you for repairs, or find another solution for you.

What happens if I sell the vehicle?

If you sell your vehicle, most policies are transferable to the new owner. The specific details on how to transfer the policy are written in the policy. You can download a transfer request form by clicking here.

Why is an inspector sometimes sent prior to rendering a claim decision?

On some claims our adjustors sometimes request an inspector to accurately determine that the failed components are included in the policy coverage. The inspectors sent are not employed by us, but rather a third-party company with access to independent inspectors nationwide. In the event an inspection is requested, the inspector typically arrives within 24 to 48 hours to perform the inspection.

What do I do in the event of an automobile accident?

Our policies are for the breakdown of parts only and will not cover any breakdowns relating to an automobile accident. Please contact your insurance company if you are involved in automobile accident.